FAQ

Frequently asked questions

Where are we Located


We are located in the West Midlands, England, UK




Shipping


-FREE UK DELIVERY -Three Little Swans proudly ship worldwide. -All orders are shipped with Royal Mail UK second class post (unless another option is selected). -Once your order has been dispatched you will be notified via email. -We will not be held liable for late, lost or damaged items once they have left our premises. -It is your responsibility to supply a valid and correct address, we will not be held responsible for an incorrect address given. -Please note postage costs are not refundable. -Any items that are returned to sender will incur additional re-postage costs.




Turnaround Times


We are a small business and hand make alot of items to order. Alot of our items are made and posted between 5-7 business days however other items can take up to 2-3 weeks. (Please see delivery information against each individual item) We usually manage to make 80% of our orders and post them in the first 2 weeks. However please allow up to 3 weeks to receive your shipping confirmation. You will receive a confirmation shipping email once we've posted your order. All orders are handmade to order and this is why we do have the turnaround. Please do refrain from emailing within the 14 Working days asking where your order is as this does take up a lot of valuable time and if your order was not going to be dispatched within the turnaround time you would receive an email from us.




Do you offer free delivery


-Yes we offer free second class delivery on all UK orders- - We offer free delivery to all orders over £60.00 in the Europe region, and orders over £100.00 for the rest of the world. Free delivery is only available on all standard delivery options not on 'tracked and signed' options




Do we ship worldwide


Yes we proudly ship all around the world. Shipping costs are based on three areas: UK Europe Rest of the world





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